The Method
Appointment Booking
Reservations can be made at any time through our website or via the available contact channels (WhatsApp, online chat or phone).
Clients have the right to cancel their appointments at any time before the scheduled time.
Arpias SL reserves the right to cancel or reschedule appointments based on staff availability.
Arpias SL also reserves the right to modify the staff assigned to an appointment as deemed necessary.
If the client does not show up at the agreed time, the appointment will be considered automatically cancelled. There will be no implications for the amount paid, as appointments are not prepaid in advance.
Flat Rate Subscription
Legal Capacity: By subscribing, the client guarantees that they have the necessary legal capacity to contract the products and services offered, that they are over eighteen (18) years old, and that they reside in the territory from which they access the website.
Acceptance of Terms: The client declares that they accept the conditions established in this document and commits to comply with them fully.
Billing and Cancellation: The subscription involves an automatic monthly charge on the client's card. They may cancel their subscription at any time, with the cancellation taking effect at the end of the current month, without incurring new charges in the following month.
Pause of Subscription: The subscription may be paused at the client's request, through the functionalities available on our website.
Right of Withdrawal: The client has the right to withdraw from the subscription within a period of 14 calendar days from its contracting. To exercise this right, they must send a communication to Arpias SL indicating their decision to withdraw from the contract.
Gift Card
The gift cards issued by Arpias SL are monetary equivalents that can only be used in our store.
The gift cards are valid for one (1) year from the date of purchase.
The gift cards are non-refundable and cannot be exchanged for cash.
Right of Withdrawal: Does not apply. The customer does not have the right of withdrawal when purchasing the gift card, as provided in Article 103, paragraph m) of Legislative Royal Decree 1/2007, of November 16.
Discount Codes
Arpias SL reserves the right to cancel, modify or suspend any discount, promotion or coupon, at any time and for any reason, without prior notice.
Discount codes cannot be combined with other promotions unless expressly stated.
Discount codes may be subject to additional terms and conditions, which will be communicated at the time of their issuance.
7-Day Guarantee
In the event that, within seven (7) days following the manicure service, any issues arise related to the service provided that are directly attributable to the service rendered by Arpias SL, Arpias SL commits to making the necessary corrections or redoing the work at no additional cost to the client.
Service Modifications
Arpias SL reserves the right to modify, at any time and without prior notice, the services, prices or conditions of use offered. Such modifications will be duly notified through the website and will apply to all services contracted after such notification.
Jurisdiction and Applicable Legislation
These conditions shall be governed by and construed in accordance with Spanish law. Any disputes arising from the application or interpretation of these terms shall be subject to the exclusive jurisdiction of the courts and tribunals located in the consumer's place of residence.
Limited Liability
Arpias SL will not assume any responsibility for indirect, incidental or consequential damages that may arise from the use of its services or products. The liability of Arpias SL will be limited, in any case, to the total amount paid by the client in relation to the services or products purchased.
Procedures to formalize the contract
Purchase Process: To make an online purchase of gift cards and subscriptions, the customer must follow the established purchase process on our website, which includes selecting the product, confirming the purchase, and making the payment.
To complete the purchase, the user can use any of the payment methods offered at the time of placing the order. Specifically, payment can be made via Google Pay, Shop Pay, or by bank card. Online payment is processed through the Redsys payment system, whose security and encryption protocols ensure the encrypted transmission of data.
Language of the Contract: The contract is formalised in Spanish.
Claims
For any claims, the client can contact Arpias SL via the email: hola@somosarpias.com.
Furthermore, the consumer can use the online dispute resolution platform of the European Union: http://ec.europa.eu/consumers/odr/.